Incidents
AI Incident Command Center · live operational risk across all venues
Open Incidents
4
+2vs. yesterday
Critical Incidents
2
+1needs intervention
Avg Resolution Time
42m
-8mlast 7 days
Safety Score
87/ 100+3
Severity
Status
Category
Department
Date
INC-2041·Food Safety·Paris · Le Marais
Walk-in fridge temperature too high
Reported by Amélie Laurent · 12 min ago · Owner Karim Bensalah
CriticalInvestigating
AI Estimated Business Impact
€1,840 stock at risk · HACCP breach
Move proteins to backup unit within 20 min. Compressor pattern matches a prior fault — dispatch Frigo+ now.
INC-2040·Guest·Paris · Le Marais
Guest allergic reaction — peanut trace
Reported by Lia Moreau · 1h ago · Owner Sofia Renaud
CriticalIn Progress
AI Estimated Business Impact
Reputation risk · potential €4.2k liability
Trigger allergen audit on starters. Comp the table and file insurer note within 24h.
INC-2039·Equipment·Paris · Le Marais
Dishwasher failure — main station
Reported by Jean Petit · 3h ago · Owner Jean Petit
HighOpen
AI Estimated Business Impact
+8 min service delay · €620 throughput hit
Rotate to manual wash on station 2 and pre-book engineer for tomorrow 07:00.
INC-2038·Staff·Lyon · Presqu'île
Employee injury — minor burn
Reported by Marc Dubois · Yesterday · Owner Hélène Garnier
HighIn Progress
AI Estimated Business Impact
Workers' comp filing · 2 shifts coverage
File OSHA-equivalent within 48h and refresh hot-line safety briefing this week.
INC-2037·Delivery·Paris · Le Marais
Missing supplier delivery — produce
Reported by Amélie Laurent · Yesterday · Owner Amélie Laurent
MediumResolved
AI Estimated Business Impact
€340 menu substitution cost
Marché Rungis has missed 3 of last 10 windows — request SLA review.
INC-2036·IT·Lyon · Presqu'île
POS offline — terminal 3
Reported by Tomás Vidal · 2d ago · Owner Tomás Vidal
MediumResolved
AI Estimated Business Impact
~€280 covers reassigned
Recurring on terminal 3 — schedule firmware refresh across fleet.
AI Risk Score
68/ 100
Driven by 2 critical incidents and recurring equipment faults at Le Marais.
Recurring Problems
- Walk-in fridge temp drift3 events / 14d
- Late produce delivery3 / 10 windows missed
- POS terminal 3 freeze2 events / 14d
Top Departments
- Kitchen11 · 48%
- Maintenance6 · 26%
- Floor4 · 17%
- IT2 · 9%
Unresolved Financial Impact
€7,460
Stock at risk + projected service delays across 4 open incidents.
Suggested Preventive Actions
- Schedule quarterly compressor service for all walk-ins.
- Renegotiate SLA with Marché Rungis (3 late deliveries).
- Refresh allergen training for floor team this week.
- Roll firmware update across POS fleet overnight.